Frequently Asked Questions

What are your normal business hours?

We are open from Monday through Friday 7AM - 4:30PM CST (UTC-5).

Do you offer returns?

Yes. If you are unhappy with the product in any way or have purchased the incorrect item simply send it back and we will replace it or refund you.

Can I cancel my order?

Yes, you can cancel your order before it is shipped.

Can we ship to a P.O. Box?

No we can not. Please provide a physical address at time of checkout.

What if an item I want is out of stock?

Please give us a call at 1-888-868-5891. We would love to talk to you!

When will you ship my item?

We ship during normal business hours. Anything ordered after hours will be shipped the next business day.

What does “standard” shipping consist of?

Our standard shipping is UPS ground or USPS priority service.

Can you make custom parts?

We do! At this time we do not quote our custom work online. Please give us a call at 1-888-868-5891 and we will be glad to get you a quote on your part.

Do you have a physical store?

We have a physical store location at 317 Radio Station Rd. in Tompkinsville, KY. We sell all the parts we have online and more there. We also run a routine truck delivery route for customers in our vicinity. We would love to do business with you!

If you have a question that we have not addressed here then please give us a call at 1-888-868-5891 or email us at info@froedge.com